Process Analysis - DACH Region

If you know where time is lost, you know where digitization should start.

Process analysis that does not end in a workshop slide deck. We look at how your people actually work - who does what, where it gets stuck, where time quietly disappears. At the end, you have a ranked list of which processes to tackle first - and which ones are not worth digitizing at all.

Book your first consultationSee the approach
15+ years of ERP and process experience in DACH SMEs
Transparent scope and price before we start
Free initial assessment with an honest recommendation
Process map with decision points, hand-offs and bottlenecks - onboos maps how SMEs in DACH actually work to create a clear basis for digitization and ERP decisions

What you have afterwards

Clarity instead of assumptions.

You know which processes actually cost you time - and which ones don't.

Most teams feel where the pain is but struggle to point at exact steps. After the analysis, you have concrete data: which steps eat time, where hand-offs break, where the same data is entered twice.

Your team shares one common language for how work happens.

Sales, operations and finance often describe the same process differently. After the mapping, everyone works from the same picture - simple diagrams people can actually read, not 80-page manuals.

You start digitization projects on solid ground.

ERP, CRM or shop decisions are only as good as the processes behind them. With a clean analysis, you buy the right tools for the right reasons - and you avoid paying twice because the first choice did not fit your real workflow.

Honest take

Not every company needs a process analysis right now. Here is when it really pays off.

Ideal for you if ...

  • You are planning a bigger IT investment (ERP, CRM, shop) and want to know where the real leverage is before you sign anything
  • Your processes have grown historically and no one has the full overview anymore
  • You notice media breaks and duplicate work and want to fix the structure, not just the symptom
  • You want to improve processes before you digitize them, not discover after go-live that the structure was wrong
  • You keep hearing the same complaints but never get a systematic answer
  • You are about to onboard or replace a key person and want the process out of their head and onto paper
  • Your leadership wants a clear basis for decisions, not more workshops

Not a good fit if ...

  • You just want a software recommendation without looking at how you actually work
  • You cannot make time for short conversations with the people who do the work - process analysis without them is useless
  • You are looking for a large change-management programme with coaches and certifications

Not sure whether a process analysis makes sense for you? That is exactly what the free initial consultation is for. If we think another format fits better, we say so directly.

Dein Weg mit uns

From messy reality to a clear, prioritized map.

No long workshop series. We move from understanding how you really work today to a ranked list of what to change - in a few focused steps.

01
Phase 1

Understand

We talk to the people who do the work every day - not only to management. Short, focused conversations, on-site or remote. We watch the real tools in use (ERP, spreadsheets, e-mails, shared drives) instead of asking for theoretical descriptions.

A raw picture of your current processes with the real pain points and hand-offs.

02
Phase 2

Map

We draw the processes as simple flow diagrams your team can actually read. Roles, systems, decision points and hand-offs are visible. No BPMN theatre - just diagrams that work in a meeting and on a printout.

A shared, visual baseline for how work happens today - reviewed and corrected by your team.

03
Phase 3

Evaluate

We look at each process and mark where the real leverage is: which steps cost the most time, where duplicate data entry happens, where systems fight each other, where quality issues come from. Not every friction point needs a fix - we mark the ones that do.

An honest picture of what is worth changing and what is cosmetic.

04
Phase 4

Prioritize

You get a ranked backlog: what to change first, what to digitize, what to leave alone. Each item has an estimated effort, the expected impact and the dependency on other projects - so you can make decisions, not just discuss them.

A prioritized roadmap you can use to plan budgets, tool decisions and team capacity.

Honest

The usual objections. And our straight answers.

Before you decide to work with us, you want clarity. The questions we hear most often before a process analysis - and what we say directly in return.

No lock-in: documentation stays with you and belongs to you
Clear scope and price before we start
If a process analysis is not the right step for you, we say so

You probably do know many pain points. But in most SME projects, 30-40% of the real cost drivers only become visible when you look at processes end to end. Symptoms are in one team, causes often in another. A proper mapping usually shifts priorities - and saves money on the next tool decision.

We do not run week-long workshops. Typical time commitment per person is 60-90 minutes of conversation plus a short review of the diagrams. We come to them, not the other way around. If someone is fully booked for three weeks, we plan around it instead of blocking the whole project.

We have seen those PDFs too. We write the minimum amount of text needed, focus on visual diagrams and make the deliverables something you can reuse - for tenders, onboarding, tool briefings. If the output is not useful in your daily work, the project has failed - independent of how thick the file is.

We could, and it would be cheaper for you in the short term. But the most expensive decision an SME can make is to implement the wrong ERP or CRM because nobody actually looked at the processes first. Process analysis is not mandatory - but if there is any doubt about the target system, it is the cheapest insurance you can buy.

It depends on size and scope, but you always get a clear number before we start - not an open-ended day rate. A focused process analysis for a typical SME is in the low to mid four-figure range. The initial consultation and scope estimate are free.

David Tatzl - founder of onboos
Your contact
David Tatzl

About onboos

Process work that knows the daily reality of SMEs.

onboos is built so you talk to the person who actually understands your processes - not to an account manager who hands it off to a delivery team. Founded and run by David Tatzl, with 15+ years in ERP and process work for owner-led SMEs.

That means short paths, direct decisions and no status reports where someone else explains what they did. When needed, we pull in specialists - the lead, the line of thought and the honesty stay in one place.

15+ years of ERP and process experience - based in St. Gallen, working across DACH, focused on owner-led mid-sized companies.

More about onboos

Let's take a look at where your processes are really holding you back.

30 minutes. No cost. You describe two or three processes that cost time, we tell you whether a structured analysis makes sense - or whether something simpler already moves the needle. If it turns into a project, good. If not, you still have a clear picture.

Book your first consultation
FreeNo obligationNo sales pitch

Our promise

If a process analysis is not the right step for you, we say so - and suggest what is. That saves everyone time.

Oder schreib uns direkt: [email protected]